Features

Built to Support Your Front Office

Capabilities designed to help home service businesses answer calls, capture lead information, and stay organized.

24/7 AI Receptionist

Task Urge is designed to help answer inbound calls outside standard office hours, on weekends, and when your team is unavailable — so opportunities are not lost to voicemail.

Overview

Designed to answer calls when your team is unavailable.

Lead Qualification

Built to gather key details during each call — such as service type, urgency, location, and contact information — so your team can prioritize follow-up.

Overview

Captures caller details, requests, urgency, and location.

Call Summaries

Designed to turn conversations into concise summaries so business owners can review what the customer needs without listening to the full call.

Overview

Turns conversations into concise summaries for quick review.

Call Recordings

Supports storing call recordings for review, training, and follow-up when recording is enabled for your setup.

Overview

Stores recordings for review and follow-up when enabled.

Owner Notifications

Designed to notify business owners when a new lead or customer request is captured, so they can respond while the opportunity is still fresh.

Overview

Notifies owners when a new lead or request is captured.

Complete and Partial Lead Tracking

Organizes leads whether callers share complete contact details or only partial information — helping teams track recoverable opportunities.

Overview

Organizes leads with full or partial caller information.

Multi-Industry Configuration

Supports configuration for HVAC, plumbing, electrical, roofing, and similar home service trades — with workflows tailored to each industry's common call types.

Overview

Supports HVAC, plumbing, electrical, roofing, and more.

After-Hours Call Capture

Built to help capture calls that come in after hours, on weekends, and during busy periods when your office may not be staffed.

Overview

Built to capture calls after hours and on weekends.